It is very important for us to gain your feedback as we are continuously looking at ways to improve the service we provide. We hope you will take the opportunity to inform us about what you really think.
Thank you again for your time and we look forward to transporting you in the near future.
Please click here to submit your feedback
What our happy customers are saying about us .......
Just to let you know that your service is fantastic. Absolutely faultless.
I would highly recommend your company to anyone.
Thank you very much we reached our destination problem free.
Ed was phenomenal! Friendly, helpful, and more than courteous in helping me move to England with my pup. Thank you all so much!
We made it! It was so so easy, you made everything so simple and uncomplicated. Farid was an absolute dream and so so efficient and experienced which really helped make sure the process was smooth. Thank you so much, I’m so grateful.
I just wanted to write to you and comment on the recent experience I had with Folkestone Taxis. I apologise for the delay in my contacting you but I have been overseas working.
One of your taxi drivers, Hairouan, picked me up in Calais in June to bring me home to the UK via Eurotunnel with my dog. Unfortunately I was late to meet him and yet when I contacted him he was happy to wait for me which immediately made my whole trip better.
On meeting Hairouan he helped me with my bags and was friendly and very reassuring for the trip ahead. I had not taken my dog through Eurotunnel before and so was a little nervous.
At every stage Hairouan was so professional and helpful and the whole trip went without incident. I couldn’t have asked for a better driver or for someone more experienced in the whole process of travelling alone with my pet.
I cannot thank Hairouan enough for all his help and cannot praise him high enough in carrying out his job.
Please pass on my thanks and regards
Very kind regards
Good morning Stef,
I am writing to say what a pleasure it was traveling yesterday and for giving me an exceptional driver, Haroun. He was amazing! He was pleasant and polite and friendly and an excellent driver. He got us to the Chunnel whilst avoiding a massive backup on the motorway and got me to my destination ahead if schedule.
He also helped me connect with my host who was not here when we arrived and helped me with my heavy luggage to get it inside the hallway where I waited for my host. He felt badly leaving me but I insisted I was fine and I knew he had a long trip home.
In short, my 3 trips across the Channel with Folkstone have been exceptional and Haroun was the best! What a nice person!
And thanks to you for getting the ticket change to the FlexPass. Without that change, we would have been stuck for hours in a long queue and I would have been late instead of early.
All in all I would HIGHLY RECOMMEND Folkstone Taxi to anyone who needed superior transport across the Channel!
I just wanted to drop you an email now that both Ewok and I are home safe and we’ve had a bit of sleep.
Kenny is amazing. Such an asset to your company. He’s such a lovely man, so helpful and accommodating. Helped me with everything, so that I wouldn’t stress throughout the trip.
I will HIGHLY recommend your company and Kenny to any of my other UK friends that are planning to bring their pets to the UK from Cambodia.
I can’t explain how happy I am that the journey was so smooth and that was down to you guys and Kenny.
Much love from Ewok and me.
A huge thank you to you and your Team for the excellent Pet-Taxi-Service. Your driver Garry did a great job and got us really fast through the eurochannel last Saturday. The whole journey was just perfect and Garry was very nice. That we could do the whole administration part in advance by Email was also just perfect.
It will be a great pleasure to recommend your Pet Taxi whenever we have the opportunity.
Thank you so much and best regards from Switzerland.
Hope you are well
I just wanted to say a big thank you for an amazing and smooth service, we will definitely be traveling that way from now instead of going through Harwich ferry
Thanks a lot
I just wanted to say thank you again for organising our transport from Paris Orly airport through to Folkestone train station.
I also wanted to say a huge thank you to Haroun our driver for this journey he was nothing short of brilliant.
With the strikes in Paris on our day of travel he battled through the traffic congestion and road accidents to pick us at the airport and we set off on our journey, only to be halted again by the large volume of traffic on the road, as Haroun knew we had specific times we needed to meet to make connections for the tunnel crossing and our onward travel arrangements up to Newcastle he was constantly checking different route options to avoid traffic jams and get us to where we needed to be on time.
We laughed and joked along the journey but the funniest part of it (I wished I had taken a video of this) was when we literally had 7 minutes to spare to make it through the pet control centre and make our connecting train through the tunnel, was when Haroun leapt out of the car to beat a number of other pet owners who were making there way into the pet reception and raced passed them ( I use the word raced but Ussain Bolt would not have beaten Haroun in a 100m sprint that day), having gone through pet control in about a minute we all leapt back in the car and raced to the train entrance, he by passed 4 dithering drivers on route at about 200mph to get us the last place on that train.
Without Haroun’s brilliant driving and forward thinking we would not have made any of our connections so a huge thank you to Haroun for being amazing!!!!
I wanted to thank you for you professionalism, promptness and superb service.
Our driver was great, and very helpful. I will definitely spread the word.
Thanks again and best regard