Frequently asked questions

Is it possible to book on the day?

Yes we can but we do prefer as much notice as possible. We cannot travel within 2 hours of booking which may mean you waiting much longer than you would like to.

How much notice do we need?

We would always recommend booking as soon as you know your plans, this gives you the best availability of our service.

What cars do you have?

We have approximately 35 cars ranging from standard saloon cars to 8 seater minibuses.

How much luggage can you bring?

The large estate cars are our most common cars and these cars can take approximately 5 large cases and hand luggage. We need to know how much luggage you will have at the time of booking so we can allocate an appropriate sized car, there may not be availability if you let us know you have extra luggage the day before your booking.

How do we pay?

Payment can be made via a link to our secure payment website via credit/debit card or by bank transfer. There is a £1 admin fee for UK cards or 3% for all cards from outside the UK. With bank transfers there is no charge for a transfer from a UK account but non-UK have a £7 fee, and whatever fees your own bank charge.

There is no VAT charged on our bookings, they are taken on behalf of our drivers who are not individually VAT registered.

Do we check your pet’s paperwork?

We provide you with the links to let you know what your pet needs to travel. https://www.eurotunnel.com/uk/travelling-with-us/travelling-with-your-pet/we are not able to check your paperwork, this is your responsibility. If you have any questions please get in touch with the Pet Travel Scheme Helpline at 0370 2411710 or pettravel@apha.gsi.gov.uk

To enable us to give you the most accurate information as possible, the things we need to know are:

♦ Passenger’s name

♦ Date of travel

♦ Time you would like to collected

♦ Pick up point

♦ Drop off point

♦ Contact number for on the day

♦ Number of pets you have, if you have a dog we would appreciate knowing the approximate size, small/med/large is fine.

♦ If you have a crate for your dog, the approximate measurements and if it comes apart for travel. Your dog does not have to travel in a crate, we just need to know if we need to allow space in the car for it. (We would assume cats would be in a carrier and would allow space for this automatically)

♦ How many people are travelling

♦ How much luggage will you have

♦ When we have all of this information we can confirm the price and arrange the payment with you. When we have received the payment we will book the tickets and send your booking confirmation, this will include a copy of the Eurotunnel ticket and the contact details for your driver.

Refund Policy

We are able to offer you a refund for the fare and the Eurotunnel ticket with at least 24 hours notice. If we need to transfer your refund to a non-UK account there will be a charge for this which will be deducted from the amount we send back to you, usually around £15 but is dependant on what our bank charges to send money abroad.

National Car Hire UK

The closest National car hire companies are in Dover. (Ten miles from the Eurotunnel ).

Pet Friendly Hotels in Folkestone

Sunny Lodge Guest House https://sunnylodge.co.uk/

Holiday Inn Express https://www.ihg.com/holidayinnexpress/hotels/us/en/folkestone/lyxfx/hoteldetail?cm_mmc=GoogleMaps-_-EX-_-GB-_-LYXFX

Wycliffe Guest House https://www.wycliffeguesthouse.co.uk/en-GB

Grand Burstin Hotel https://www.britanniahotels.com/hotels/the-grand-burstin-hotel-folkestone

Burlington Hotel http://www.theburlingtonhotel.com/

Westward Ho! Hotel http://westwardhohotel.co.uk/

Royal Norfolk Hotel http://www.theroyalnorfolk.co.uk/

The Psalms, Hythe http://www.thepalmshythe.co.uk/

Air B&B – Dymchurch https://abnb.me/XwfyUbDfU4