It is very important for us to gain your feedback as we are continuously looking at ways to improve the service we provide. We hope you will take the opportunity to inform us about what you really think.
Thank you again for your time and we look forward to transporting you in the near future.
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What our happy customers are saying about us .......
This email is to express how impressed I was with the driver who picked me up on my recent journey from Calais to Kent.
Hameed Rahmani was the drivers name.
Thank you for your excellent staff. It was a pleasure.
My apologies for a delayed email, I am settling back in the UK and totally forgot to mention this to you .
To all at Folkestone taxi,
I just wanted to send a message of thanks for your amazing customer service on our recent journey from Paris to Folkestone (via Channel Tunnel) with our precious dog. Right from the first enquiry through to our delivery in Folkestone everyone has been totally supportive, professional and helpful, a special mention to Stef for very kindly answering all of my questions putting me completely at ease and also arguing our case with the Channel Tunnel when they wanted to change train times!!
Wouldn’t hesitate to recommend Folkestone Taxis to anyone doing the same trip!!
Dear Kaya, dear Stef,
Just a note to let you know that I was very happy indeed with the service provided by your company and by your driver, Mr. Mike Bevan. I was quite worried about taking my pet Havanese into the UK, but the whole process turned out to be very smooth and pleasant. Mr. Bevan is extremely kind, helpful and knowledgeable and was able to guide me through the process easily and calmly.
Roxy is now happily settled in Birmingham. This would not have gone nearly as smoothly without your help.
THANK YOU so much!
Just want to say thank you for the great service in getting myself and Henry the dog from Brussels Railway Station back home to Deal.
Haroun met us promptly at Brussels and was kind and courteous for the whole journey and made the pet immigration process stress free.
Would recommend pet taxis.
Just have to say what a great service from the initial contact right through to the actual journey itself,Abdul was brilliant,very friendly and considerate of us and our 2 cats. Would have no hesitation in recommending Abdul and Folkstone taxis to anyone who needs a similar service.
Many thanks once again.
As family, we would like to extend our sincere thanks for the great service we have received during our trip from Paris to London with our two cats. We have been very happy, starting from the first contact with you, the reservation process and to the trip itself.
Our driver, Jonathan Clark, was simply fantastic and thanks to him we arrived home safely and enjoyably. Jonathan is a very kind person, a great driver, he knows very well the process for the pet transport and he is always with a great smile, we appreciated him very much. We will be very happy if you could transmit our sincere thanks to Jonathan.
We will no doubt recommend Pet Taxi to our friends and to whom asking us for a similar service.
All the best,
I would like to thank you for an excellent service. Stef was great in providing quotations and various options to make the journey for my cat and I as quick and stress free as possible. The driver, Stewart Weller was fantastic. He was waiting for me when I arrived at the airport in Belguim and was incredibly helpful. It was so nice to have a taxi driver who cares for animals and knew exactly what to do when we did the Eurotunnel crossing to the UK. He escorted me through the process of having the cats microchip checked and we made excellent timing. I highly recommend this company.
If you would like to use my email for a website reference then I ask that you do not use my name please. I prefer to stay anonymous.
Thank you again and kind regards,
Good morning Steph and David.
I wanted to send a follow up note from my trip on Jan 2. I sincerely apologise for the late email, but I wanted to ensure that you were aware of my very pleasant journey. I was very impressed with the services – my driver arrived perfectly on-time, and was a pleasure to speak with along the journey. He also helped me with any questions I had along the way about process through pet checks, etc. You have a very good service offering, and are one of the only companies that offer pet taxis – and I personally think you do a wonderful job. I could not have asked for a better experience, and I will for sure be booking my return trip with you in a few months, and I will spread the word on your company to others that are in need of the same long-haul drive.
Again, I just wanted to make sure that you knew that Haroun did a great job – and thank you both for your assistance in booking.
I’m writing to thank you for the service yesterday. It all went very well and Carol was such a lovely lady. Very kind with us!
I will recommend you guys to friends coming over!
I just wanted to say how charming and efficient Matt was when he took me and my dog, Cuba, to France.
He was most helpful, considerate, informative and punctual.!!
I wish you and Matt a very happy Christmas.