Dear Customer

It is very important for us to gain your feedback as we are continuously looking at ways to improve the service we provide. We hope you will take the opportunity to inform us about what you really think.
Thank you again for your time and we look forward to transporting you in the near future.
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What our happy customers are saying about us .......

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Hi Steph
Thank you for the refund. Just wanted to let you know that Tiberius is a professional, polite & pleasant driver. Very much a gentleman. I felt safe & well looked after the whole trip.
The whole service was excellent.
Thank you
Best wishes

— Email – Yasmin, Tuesday, June 22, 2021 9:45 PM

Good morning Stef
Received a confirmation of refund yesterday, but really wanted to let you know just how great full I am for all you have done in the arrangements to get me and the dog back to the U.K. it was so stress free and efficient I don’t think I will ever fly again!
Huge thanks to you and the team for your outstanding service, from first phone call to dropping me off at my destination.
Kindest Regards

— Email – David, Tuesday, June 15, 2021 9:38 AM

Good morning Stef,
Thank you for arranging the trip, Les was a delight to be around and the journey would not have bene the same without his company.
He went above and beyond to help with pick-up and with all paperwork at Border Control. As I said to him, I would like to send him a tip to say thank you as I didn’t have any notes on me yesterday.
I can see you have refunded the £210 back to me already, thank you for this. Would you be able to charge the card again for £40 and get this to Les?
Alternatively please advise on the best way to do this. If Les has a PayPal account he is happy for me to have I can transfer straight to him.
Thanks again for all your help and assistance.
Best Wishes,

— Email – Sergio, Friday, May 14, 2021 8:53 AM

Hi Stef,
That’s great, thank you very much.
I wanted to say massive thank you to you, to Mr Cocker and the rest of the team. You were really helpful and reliable and made my travel with my pets so easy, cannot thank you enough. I wish you all the best and again, thank you.
With best wishes,

— Email – Kristi, Tuesday, May 11, 2021 5:59 AM

Hi Stef,
Thank you for sending this through. We are incredibly grateful for the service we received during this pretty daunting journey, and Steve was absolutely fantastic. Is there anywhere I can leave a review for you guys?
Many thanks again,

— Email – Aliya, Monday, April 19, 2021 12:20 PM

I also wanted to give some feedback: the trip was seamless both from the admin side and then the journey itself. Ashley and Stef were informed and quick to reply in the booking process and Haroun was a great and polite driver. I would highly recommend this service to someone else, especially if they’re going through the stress of travelling with pets.
Kind regards,

— Email – Maria, Monday, 12 April 2021 12:47

Thank you, Stef! I have had an amazing journey. It was a great organization, Carl and John are great drivers with very nice cars and patient with the cats.
When I have a minute I will leave a five-star review on Google.

— Email – Marta, Monday, March 29, 2021 3:43 PM

Hi Stef
Many thanks for the refund, the many return to my card.
Thank you for being a genuine profesional.
Trip was lovely, (sorry for being so tired and don’t enjoy it enough).
Haroun, the driver was very helpful, he drove smoothe and he knows all the tricks to pass in no time the checks and controls in the tunnel.
Be sure that I will suggest, your “Pet Travel” company to all my friends pet lovers I know.
Many thanks

— Email – Kostas, Sunday, March 28, 2021 9:40 PM

Hi Stef,
I just wanted to write a quick review.
It was a fantastic and trouble-free ride. Les picked-up Maverick and I and drove us to the Euro Tunnel. He was super knowledgeable about the Pet clearance procedure, consequently we have gone through it very quickly. You have suggested for me to by the Flexible Plus ticket and I would strongly recommend for people to buy it if they can afford. t is like buying a Business class ticket. It has a special queue, it has a lounge before you get into to the train with toilets, free snacks (Coffee, tea, sandwiches and even dog treats..) and of course you pick up the first available train and jump in front of the queue even ahead of people with booked places. It was an excellent recommendation as a first-time traveller by car on the Euro Tunnel like me. Again, Les is a supper nice person and I am very thankful, we had a fantastic ride. I would definitely recommend your company and I would give overall a 5 Star Service.
Luis & Maverick

— Email – Luis, Saturday, December 19, 2020 11:22 AM

I just wanted to send a follow-up email to say that everything went well yesterday and that Tiberias, your driver, was an absolute gentleman. He made an already long and arduous journey into a pleasant experience for my boyfriend and I (as well as our little cat).
Thank you all again for everything

— Email – Rahila, Saturday, December 19, 2020 10:56 AM
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