It is very important for us to gain your feedback as we are continuously looking at ways to improve the service we provide. We hope you will take the opportunity to inform us about what you really think.
Thank you again for your time and we look forward to transporting you in the near future.
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What our happy customers are saying about us .......
I cannot recommend this service enough.
My partner, my cat and I got to our appointment with the driver, Cosmin, two hours late because of an emergency evacuation in Paris that made us miss our train.
Despite our delay and everything that followed – having to wait 4 hours for another passage through the Eurotunnel – Cosmin helped us with a positive attitude, offered to take us to London should the delay had us miss the last night train from Folkestone, kept us informed about everything that was going on. He has been our ray of hope at the end of a hellish weekend travelling back home with a very exhausted and traumatized cat. He went far and beyond to assist us and support us throughout despite a very difficult situation. In the end we caught the last train thanks to him.
We were very lucky to have Cosmin as our driver and I am thankful to Pet Taxi for their outstanding service from the start. Trust these guys, they know what they’re doing.
To all at Folkestone Taxi Co especially Stef Buxton,
My wife and I would like to thank you for the excellent service you provided on 19th September. At a time when we were really low, having had an accident in our motorhome which we had to leave in the south of France, you provided much needed support. Your service was efficiency par excellence. All went according to plan. Kenny was superb and the whole experience was faultless. We have shared our experience with many of our friends and motorhome acquaintances and cannot praise you enough for solving the dog transport problem.
Once again thanks very much for being there and we hope that we will never need you again!!
Rob and Steph and Griff
Sorry it took me a couple days to respond, but I wanted to let you and Haroun know that your taxi service was the best and easiest part of our whole trip. We really appreciated the effort Haroun went through to make the journey enjoyable and we highly recommend it to anyone. Thank you again and I’m sure we will use you in the future!
We cannot thank you enough for collecting our daughters dog Tassel from Calais and escorting her back to the UK. Tassel was put in kennels for 24 hours by border control on route back from our daughters wedding due to dog passport not having worm stamp dated. Our daughter had to leave Tassel at Calais and return to UK to catch honeymoon flight.
Within 5 minutes of contacting you, arrangements were made for you to collect and return to us via channel tunnel, within 24 hours.
You took great care of Tassel, updated us and delivered her safely to us.
So many thanks to you all.
Without you, Tassel would have been in Calais for much longer.
Best wishes from the Meadows and Lyons families.
Very pleased with your 1st class service, although I hope I never have to use you again in an emergency,
I will have no hesitation in recommending you and will also be promoting your service during my insurance claim!
Just writing to say we were very pleased with the overall Pet Taxi experience an in particular our driver, Haroun Soufizadeh. There were some construction issues, but he still managed to make out transfer quickly, safely, and on time. He was wonderful company to boot during the crossing. Thanks for the smooth experience.
Paul took my daughter, dog and I from London to Paris and the trip went perfectly!
Paul was professional, friendly, and an excellent driver. He came to us in London on time and we arrived in Paris as scheduled. I will not hesitate to recommend Paul and Pet Travel Abroad to any friends needing to travel with their pets between London and France.
Me and Margo wanted to thank you. The transfer was very well organized, and Bob was absolutely amazing. Very helpful, professional and incredibly kind.
I wish next time we could arrange again with him.
Thank you again.
Marco & Margo
Hi Ashley and Stef,
I just had time to mail you that our trip from CDG to London went perfect.
I really appreciate your great support and care at every step. I’ve heard nothing but great things about Hameed as a driver. He showed great care and were friendly all along the way.
I will make sure to write a great review at my blog and to your website/Facebook.
Thank you again
Hope I’m sending this to the right place, but I wanted to say how amazing your driver Atif was during my trip.
I was bringing my cat from China on the ninth of this month, and sadly the paperwork meant she had to stay in France to work on her new French passport while I crossed over to the UK. Obviously this is upsetting news for someone to hear, let alone someone travelling for four days with no sleep, no food or water for twenty four hours, and very little energy left over. I was a bit of a state to say the least.
Your driver not only kept his cool about the abrupt change in journey, he tried his level best to look after me as well. He explained the process as best he could, never complained and was very attentive and caring all the way through. He was constantly trying to make me more comfortable, and I seriously would not have been able to make it through the day without him, he was a real trooper and tried his absolute best to make a terrible day not so terrible. Hundred and ten percent would recommend him and you guys to any of my friends, and when we go to pick up my (newly French) cat or bring our dog through next year, will be using your services again.
Thanks again, and see you soon,