Feedback – Take your pet on holidays

Dear Customer

It is very important for us to gain your feedback as we are continuously looking at ways to improve the service we provide. We hope you will take the opportunity to inform us about what you really think.
Thank you again for your time and we look forward to transporting you in the near future.
Please click here to submit your feedback 
What our happy customers are saying about us .......

Just a quick email to thank you guys. My cat Alice had to see a vet in France to complete her paperwork and Mr. Crocker was really great, it all went very smoothly. We are very happy and will not hesitate to use Folkestone Taxi Co. in the future.
Thanks again,

Just a quick thank you for Monday-a really stress free journey-from my point.
Cannot think of a better way of getting there.
Once again thank you all for your help
Kind regards
Anne

I am writing to say a big thank you to you and everyone at Folkestone Taxis. It was just a wonderful
Experience and a smooth and easy booking procedure. All my questions and concerns were answered
In a knowledgeable and efficient and friendly way.
My dog and Dixie met our driver Steven after we had a delay with our train connection. We were
Then guided and looked after by Steven and we could just sit back and relax after our long journey.
We were taken care of from the moment I contacted you at Folkestone taxis till Steven made sure we
Got the right train ticket in Folkestone for our next journey with such understanding and all our
Needs being taken care of.
Thank you so very much
India Solomon

Subject: Thank you!
Hi David,
I’m just writing to you to say thank you for the brilliant service you offered us last Thursday to take us with our dog from Paris to London.
Our driver Alex was great, he had helped us a lot when we had to go to the vet due to a little documentation problem in Calais.
He was always in a good mood and chatting with us. Very friendly!
We will gladly use your services again if we need to!
Hope you all have a great year full of happy customers.
Kind regards,

Re: Saturday 31 – Folkestone to Calais
Thanks a lot David!
Everything went great, I will recommend your company to every french dog owners I know!
Best regards,

Dear Stef and David
Thank you so much for helping us with our move to London. It was quite an adventure and there is no way we could have done it without Bob! He was brilliant and got us all here in one piece.
Kind regards

John was our transfer driver taking us through the tunnel with two pups all pre booked, timed to perfection after an 8 1/2 hour drive from Dresden. 11:30am we made the change over from the cars. Got to the Passport center, looking forward to our pillows. Disaster, a clerical error meant were refused entry to Eurotunnel. We had been told to seek out a French veterinary to validate the pet passport and boarding kennels in the event we couldn\’t.
Despite having another transfer on, John dealt with both the pups and stunned travelers deftly. Finding & ferrying us around until a veterinary could be found, waiting for their return from casework, he even found us boarding kennels the latter thankfully we didn\’t need.
He kept our tired and dismayed spirits up, staying with us all day until we had resolved the issue. Much later then anticipated and got to the UK just after 6pm.
Not one gruff watch check, or word did he have, just calm resolution. He was an absolute hero!
I really don\’t know another service provider that would go above and beyond like that. I nominated him for an Exceptional Service Award on Trip Advisor – fingers crossed you win John – you deserve to.

Scruffy’s journey home.
Stef just a short note to say thank you for a fantastic service.
The driver , Patrick was a pleasure to have as company in the car.
Look forward to using you again next year.
Regards

Request for Quotation from Paris
Hello Stef,
Thank you once again for all your help yesterday! We enjoyed every moment of our trip with Steve, and we’re very grateful that Folkestone Taxis was there for us when we arrived, all the way till we reached our new home in Cambridge.
We’ve thanked Steve profusely yesterday for braving the peak hour traffic in Central London yesterday, but we also figured it wouldn’t hurt for us to share our appreciation again with the company too. Please help us thank him again if and when you see him!
All the best to you and all at Folkestone Taxis!
Warmest regards,

Hello
I just wanted to let you know how pleased I was today with the service your driver provided. He was friendly, professional and informative and did everything he could to help us with a journey that was until we met him not going to plan. Please do let him know that my sister and I just caught the 2.57pm train to London and managed onward travel.
I will definitely be in touch in the future and recommend your service. Is there anywhere in particular you ask for feedback?
kind regards