Feedback – Take your pet on holidays

Dear Customer

It is very important for us to gain your feedback as we are continuously looking at ways to improve the service we provide. We hope you will take the opportunity to inform us about what you really think.
Thank you again for your time and we look forward to transporting you in the near future.
Please click here to submit your feedback 
What our happy customers are saying about us .......

Hi Stef,
I just wanted to write a quick review.
It was a fantastic and trouble-free ride. Les picked-up Maverick and I and drove us to the Euro Tunnel. He was super knowledgeable about the Pet clearance procedure, consequently we have gone through it very quickly. You have suggested for me to by the Flexible Plus ticket and I would strongly recommend for people to buy it if they can afford. t is like buying a Business class ticket. It has a special queue, it has a lounge before you get into to the train with toilets, free snacks (Coffee, tea, sandwiches and even dog treats..) and of course you pick up the first available train and jump in front of the queue even ahead of people with booked places. It was an excellent recommendation as a first-time traveller by car on the Euro Tunnel like me. Again, Les is a supper nice person and I am very thankful, we had a fantastic ride. I would definitely recommend your company and I would give overall a 5 Star Service.
Luis & Maverick

Hi,
I just wanted to send a follow-up email to say that everything went well yesterday and that Tiberias, your driver, was an absolute gentleman. He made an already long and arduous journey into a pleasant experience for my boyfriend and I (as well as our little cat).
Thank you all again for everything
Rahila

Hi Stef,
I arrived early and Haroun was there. He was terrific, calm as a cucumber, yet got us onto a much earlier shuttle with 10 minutes to spare without me realising there was any rush! It made my drive to our hotel near Heathrow really easy, being before the traffic jams and in daylight.
Your drivers are all terrific except for that one guy several years ago. Please pass on to your colleagues and any boss that Haroun is great. The service you offer from beginning to end is fantastic, of course including you and Ashley. You are so clear, organised and deliver to the T.
I hope you all have a good Christmas and let’s hope that 2021 is an improvement on 2020.
Thank you again,
Naomi

We would like to thank Steve for getting us to the shuttle on time and sharing experiences with us during the journey which made the long journey more enjoyable for us. We would like to thank Carl for getting us to Northampton on time and for his help with our luggage. Despite the long journey we would certainly recommend your Company for the excellent service that you provide.
Thanks again
Regards
Cedric and Dorothy

Dear All,
I just want to say thank you…
Thank you for everything you did prior to, and during Gizmo’s pickup.
Its been hugely stressful time getting my little chap back from China and you guys made things so much easier for me. You were helpful right from the word go when I sent you the first enquiry months ago. Reassuring as to what would happen at each stage even though I couldn’t be at any of it. So helpful and friendly on the phone and everything went just as you said it would. (that said, if there had been any issues I feel sure you or George would have just got on and dealt with it!)
Thank you again, and Gizmo is settling in to his new life by the sea like he was never anywhere else!
I am recommending your service to anyone who might need similar with glowing reviews to all of you who I came into contact with in any way!
Kindest regards, Imogen (and Gizmo)

Hi Stef,
This is Elide, I booked a taxi from Paris to Folkestone last Wednesdays with your company.
I just wanted to say thank you for your amazing service.
The driver has been amazing.
I will use your service in future for sure.
Have a nice evening,
Kind Regards,
Elide

Thank you! Emma, Gary, Ashley!
Thank you very much for your always available and professional answers!
But most of all thanks Paul! for helping me in a really difficult time, in short from Calais to Folkestone I was stuck with my puppy because of the documents, the treatment for tapeworm had expired, I was very tired it was 19:30 I was traveling from 4:00 on morning and I literally panicked, we couldn’t convince the customs lady that the treatment had only expired a few hours ago, Paul asked which vets were in the area and open and we left to do the treatment while I was trying to find a place that allowed dogs to stay and wasn’t too expensive. Thanks also to Paul who was looking with me, in the end he accompanied me to the hotel and I made a new booking for the next day. And nothing the next day we passed in peace and speed, we chatted and in a very short time we arrived!
Good company!
Thank you!
Nastassia and Kikko

Hello Ashley and Stef
Just a quick note to say thanks for your company’s service today, particularly for again providing
Mr Meer as our driver. He is professional, friendly and we were delighted
To have him again as our chauffeur.
Kind regards
Andrea

Hey all,
Sorry I haven’t sent this earlier this weekend but we all needed some well deserved rest!
I just wanted to thank all of you guys at Pet Travel Abroad / Folkstone Taxis and in particular to Paul for the amazing service and support you provide.
When we got the opportunity to move to the UK, on top of all that means relocating internationally, one of our biggest concerns was definitely how to bring our pet in the country.
Well, I just wanted to say thanks because you guys made this ridiculous easy with your service and clear and attentive communication.
Big shoot out to Paul, he is a great driver and an amazingly good company, the trip from CDG to London just went by chatting and couldn’t recommend your service more or be happier about it than this.
Please continue keeping this high quality standard and wish you all the best 🙂
Stefano

Hi Stef!
Hope you are fine!
It has been two weeks since I arrived in England, but it was a bit messy these days.
I would like to thank you for your support. The Tiberius was really amazing with us. A very kind and polite man. It was a pleasure to have this journey with him.
I already recommended your service for the Brazilian vet that advised me with the papers.
We will keep in touch.
Kind regards,
Ana